Hospitality

Venues take a meaningful share of their bookings at hours nobody is staffed for, in a language that is not always covered. That demand is measurable before anything is built.

Judged on

Bookings captured outside staffed hoursThe whole point of the engagement.
Share of conversations in ArabicCoverage, not just volume.
Escalation rate and accuracyBoth matter: too few escalations is a worse signal than too many.
No-show rateConfirmed against bookings the agent took, to check quality has not been traded for volume.

The pattern

What we keep
walking into.

Bookings arrive by phone, Instagram DM and the website, and a real share of them land late at night.
Arabic enquiries are answered a day late, or not at all.
Each venue has a page, but the pages are not bookable and are not marked up for search.
Amendments and cancellations are handled ad hoc, so the covers forecast is unreliable.
Nobody can quantify the demand missed outside staffed hours, so nobody can justify fixing it.

The approach

What we do
about it.

Quantify the gap first

Enquiry volume by hour and by language, from the existing inbox and phone logs. This is a week of work and it decides whether the rest is worth doing.
Make the venue pages do their job

Bookable, fast, and correctly marked up so search engines and assistants can read opening hours, menus and location.
A bilingual reservations agent, tightly bounded

Wired into the booking system you already use. Hard limits on group size and comps; complaints and anything unusual escalate to a duty manager with a summary.
Keep a person in the loop while it earns trust

The agent drafts before it acts, and autonomy expands only as its evaluation scores allow.

Shape of the work

Timeline, team
and starting point.

	Detail
Where it usually starts	A one-week demand measurement, then an AI Opportunity Audit if the volume justifies it.
Typical build	Group site with bookable venue pages: six to ten weeks.
Typical pilot	One agent, four to six weeks, fixed price.
Who works on it	Strategist, designer, developer, AI engineer. Dubai pod leads for GCC venues.

Packages

Where this
usually starts.

Package	Model	From
Launch Site + AssistantA marketing site plus one grounded site assistant, live in weeks	Fixed scope	from £4,500
Growth Retainer — CoreOne channel run properly, with monthly reporting	Monthly, 90-day notice	from £2,500 / mo
Agent PilotOne agent, four to six weeks, against one agreed metric	Fixed price per agent	from £9,000